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AI · SUPPORT

AI Customer Support Platform

Autonomous Resolution Engine & Secure Ticket Triage

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Client / Purpose
Centric Retail Networks
Status
Active Sandbox
Technologies Used
React.jsTypeScriptTailwind CSSRadix UILucide Icons

Live Recording & Interactive Gallery

aicustomersupportplatform.vercel.app/DEMO_WALKTHROUGH (AUTOPLAYING)
AI Customer Support Platform Preview
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AI Customer Support Platform Preview Screenshot 1
AI Customer Support Platform Preview Screenshot 2
AI Customer Support Platform Preview Screenshot 3

Project History & Context

Centric Support Desk was engineered to scale support without expanding teams. The platform automates repetitive tier-1 tickets, triages inbound requests, and provides human agents with auto-draft replies, decreasing response times and improving CSAT metrics.

Interactive Sandbox:All screens and video previews are compiled directly from the live testing instances running on AhiXLight edge servers.
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Core capabilities & interface details

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Support Ops Center
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Support Ops Center

The primary dashboard summarizing ticket queues, average handling speeds, CSAT margins, and channel distributions.

  • ▪Real-time CSAT indicators compiling feedback scores across channels.
  • ▪Dynamic bar graphs charting ticket volumes across support tiers.
  • ▪Category tables sorting tickets by severity and customer importance.
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Unified Ticket Inbox
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Unified Ticket Inbox

A collaborative workspace listing inbound tickets, client details, sentiment scores, and conversation histories.

  • ▪Sentiment gauges identifying client satisfaction levels dynamically.
  • ▪AI reply boxes proposing draft responses based on past resolution files.
  • ▪Quick status controls updating priorities, owners, and tags instantly.
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AI Agent Configuration
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AI Agent Configuration

An admin console tailoring automation directives, confidence thresholds, and personality models.

  • ▪Text areas customizing corporate personality directives for AI agents.
  • ▪Toggle buttons controlling automatic resolve rules for basic queries.
  • ▪Confidence rating scales deciding when tickets require human hand-offs.

The Architectural Problem

Support centers face ticket backlogs, slow response times, and inconsistent agent answers across channels.

The Implemented Solution

Centric unifies multi-channel support tickets, auto-resolutions, and agent performance dashboards into a single desk.

Functional Specifications

  • [01]

    Real-time NLP ticket categorization and routing priorities.

  • [02]

    AI Auto-Response composer suggesting response drafts based on history.

  • [03]

    Sentiment analysis algorithms flagging high-priority angry customers.

  • [04]

    Centralized agent workspace with inbox logs and search.

Systems Architecture

Triage Engine: Real-time sentiment and keyword analysis routing tickets to appropriate agents.

Resolution Core: Auto-drafting engine leveraging context to suggest contextual replies.

Agent Admin: Roster list updating agent occupancy, response times, and CSAT scores.

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We scope and build custom web applications, advanced data visualization systems, and stateful AI dashboards in under 3 weeks.

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